HELP PORTAL

At CREODENT eShop (“CREODENT” : www.creodentshop.com), we are proud to guarantee our products to be free of defects due to materials or fabrication. CREODENT has provided reliable and high-quality prosthetics components, material, tools and equipment to our consumers.

Lifetime / Limited Warranty for Product & Equipment

CREODENT provides a lifetime/limited warranty for abutment components manufactured and supplied by CREODENT Milling Center, Ltd. If, for any reason, dental implant prosthetic components (“component”) are not acceptable at the time of receipt, CREODENT shall replace the product at no charge. Simply return the product together with an explanation of the problem and your request for a replacement within 10 days. All other warranties against failure are as follows for a set term from date of product delivery.

  • Titanium abutment components – Lifetime Warranty
  • Tools – 1 year

CREODENT makes no warranty, and disclaims all implied warranties of merchantability and fitness for a particular purpose in connection with accessories, equipment, materials or components sold but not manufactured by CREODENT. These items sold, but not manufactured by CREODENT (such as thermoforming equipment and supplies, scanners,  etc.), are subject to the warranty, if any, of their manufacturer.

(Revised Mar 2022)

TERMS OF USE:

Entering this site or the links accessible through this site, you agree to be bound by this agreement.

The information and the resources contained on and accessible through this site are made available by CREODENT (CREODENT Prosthetics Ltd & CREODENT Milling Center) and/or its suppliers and vendors, and are subject to your agreement to their terms and conditions.

All contents copyright (c)CREODENT

All rights reserved, CREODENT makes this website available to all users for the sole purpose of providing information on dental care and restoration issues. All materials on this Internet site, including the site’s design, layout, and organization, are owned and copyrighted by CREODENT, or its suppliers or vendors and are protected by U.S. and international copyrights. Material on this site may be used for personal use only.

Commercial use of any sort is strictly prohibited.

Use of Resources and Information

Your use of this website indicates your agreement to be bound by the Terms of Use and you expressly agree to be bound to the foregoing terms and conditions.

The accuracy of website, information, and resources identified are not warranted or guaranteed, or intended to substitute for professional dental care advice, to contradict dental case advice given, or for dental care of any kind.  Do not use this site as a substitute for dental care. Please consult with your dental care provider regarding any dental care questions you may have. This site may not be used for dental diagnosis or treatment. Do not use this site to disregard any dental care advice, nor to delay seeking dental care advice, because of something you read or see in this site.  You understand and agree that neither CREODENT nor its suppliers or vendors or linked domain names are responsible or liable for any claim, loss, or damage, of any kind, directly or indirectly resulting from your use of this site or the information or the resources contained on or accessible through it.  CREODENT expressly disclaims any implied warranty or representation about the information or accuracy, relevance, completeness, timeliness or appropriateness for any particular purpose of any kind. Your use of this site is also subject to all additional disclaimers that may appear throughout the site.

Other Internet Sites Links

This site also includes links to other Internet sites created and maintained by CREODENT’s suppliers, vendors, affiliates, or subscribers. Be aware that CREODENTdoes not control, makes no guarantees about, and disclaims any express or implied representations or warranties about the accuracy, relevance, completeness, timeliness or appropriateness for a particular purpose of the information or the resources contained on these or any other Internet sites.

Further, the inclusion of these links is merely for your convenience and is not intended and does not reflect CREODENT’s opinion on the accuracy or the importance of these other sites; further, CREODENT does not endorse in any manner any of the views expressed in, or products or services offered by this or these other sites. All information in any site by CREODENT, or associated or linked site, is extracted, read, used, or relied upon by you at your own risk.

PRIVACY POLICY

Disclaimer of Warranty

CREODENT and its suppliers and vendors disclaim all express or implied representations or warranties with regard to the information, services, products, materials, and any other resources contained on or accessible through this site, including without limitation any implied warranties of merchantability or fitness for a particular purpose. All information provided by CREODENT is made available “as is” and “as available” without warranty of any kind, or any express or implied promise, including, by way of example, its continuing availability.

Limitation of Liability

With respect to products, goods, or services purchased from any entity identified, listed, named or contacted through CREODENT’s website, or any links to CREODENT’s website, to the maximum extent permitted by applicable law, in no event shall CREODENT or its suppliers or vendors be liable for any direct, indirect, special, punitive, incidental, exemplary, contractual, or consequential damages, or any damages whatsoever of any kind, resulting from any loss, which by way of example, includes loss of use, loss of data, loss of profits, business interruption, litigation, or any other pecuniary loss, whether based on breach of contract, tort (including negligence), product liability, or otherwise, arising out of or in any way connected with the use or performance of this site, with the delay or inability to use this site, or with the provision of or failure to make available any information, services, products, materials, or other resources contained on or accessible through this site, even if advised of the possibility of such damages.

You acknowledge and agree that the limitations set forth above are elements of this agreement, and that this site would not be provided to you absent such limitations.

Indemnification

You agree to indemnify, defend, and hold harmless CREODENT and its suppliers and vendors from any liability, loss, claim, and expense (including reasonable attorneys’ fees) related to your violation of this agreement or use of this site in any manner. Your use of this site shall constitute your acceptance of the terms of this Agreement, as revised and modified, if any, each and everytime you access this site. CREODENT may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement.

Miscellaneous

CREODENT’s failure to insist upon strict enforcement of any provision(s) of this agreement shall not be construed as a waiver of any provision or right.

USE OF COLLECTED INFORMATION:In running and maintaining our website CREODENT may collect and process the following data about you:

  1. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  2. Information provided voluntarily by you. For example, when you register for information.
  3. Information that you provide when you communicate with us by any means.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie.Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish.This can easily be done by activating the reject cookies setting on your computer. Organizations we may link to from our site may also use cookies, over which we have no control.

Use of Personally Identifiable Information

We use the information that we collect from you to provide our services to you.In addition to this we may use the information for one or more of the following purposes:

1.To provide information to you that you request from us relating to our products or services.

2.To provide information to you relating to other products that may be of interest to you. Such additional

information will only be provided where you have consented to receive such information.

3.To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

Disclosure of Personally Identifiable Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

1.In the event that we sell any or all of our business.

2.Where we are legally required by law to disclose your personal information.

3.To further fraud protection and reduce the risk of fraud.

Contacting Us

Should you have any questions of concerns regarding Creo eShop’s Privacy Policy, please contact us at: info@creomc.com.

(Revised Mar 2022)

Returns***

To return your purchase(s), please send the unopened item(s) to Creodent Milling Center with a copy of the original invoice(s). To be eligible for a refund, your item must be unused and in the original unopened packaging. 

If you think you have received defective parts or there is something wrong with your order, please contact Creodent Milling Center to explain the issue. 

***Excludes Equipment and software. No return of these items will be allowed unless expressly authorized in writing. Once these items are ordered, they cannot be canceled. 

Refunds (if applicable)

Once your return has been received and deemed eligible for a refund, your refund will be processed and a credit will be applied to your credit card or original method of payment within several days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@creomc.com.

Exchanges (if applicable)

If you need to exchange an item, contact Creodent Milling Center to explain the issue. You may or may not be entitled to an exchange. 

Shipping

To return your product, you should mail your product to: Creodent Hudson Valley Inc, 9 Hudson Valley Prof. Plaza, Newburgh NY 12550, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if it was paid by Creodent.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contacting Us

Should you have any questions of concerns regarding Creo eShop’s Privacy Policy, please contact us at: info@creomc.com.

(Revised Mar 2022)

Have product questions? Order issues? General questions?

Our team is here for you.


Mon–Fri: 9am - 5pm

Call: 845.562.1555 / Email: info@creomc.com

9 Hudson Valley Prof. Plz, Newburgh, NY 12550

Once you have items in your cart, click on “Checkout” and it will prompt you for your email address and a password so that an account can be created for you. Be sure to record your login info so that you can log in the next time.

Scanbodies, Sweden and Martina products, and tools.

5-9 parts ordered - 10% off
10-19 parts ordered - 20% off
20+  parts ordered - 30% off

Orders of $250 or more get free ground shipping.

Orders placed over the phone cannot have the same discounts applied that are available online.

Yes, it will normally take 2 weeks for parts to come back in stock from our milling center.

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